Today’s social consumers rely so heavily on their networks of friends and peers to help them make purchase decisions that your brand can get completely cut o…

Continue reading about Google Engage HoA: Social Media and the Customer Lifecycle

SLI Systems Promotes Christopher Riland to Vice President, Customer Success
SAN JOSE, CA–(Marketwire – 07/18/11) – SLI Systems, provider of full-service, intelligent search and navigation services for e-commerce and other content-rich sites, announced today that former Director of Customer Service Christopher Riland has been promoted to vice president of customer success. In his new role, Riland [...]

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Everyone thinks about keywords, ads, and landing pages. These are all part of the same customer experience. It’s important to see what your customers have to go through to actually buy your product.

Continue reading about Recreate the customer experience – Tom Leung at System Seminar 2008 – Part 9 of 9